LETTER OF SERVICES

2021

With the publication of your letter of services, the SEPE wants to make visible its commitment to move forward, educate citizens and users services provided to them, their rights and commitments of quality that assumes in relation to these services.

Contents

  • Introduction
  • Organization and structure of public service state employment
  • Services
  • Rights of citizens in the relationship with the SEPE
  • Forms of participation
  • Commitments to quality
  • Quality indicators
  • Countermeasures in case of breach of commitments
  • Form of file complaints and suggestions
  • Measures of quality assurance, equality, occupational health, accessibility to the service and environmental protection
  • Unit responsible for the letter
  • Addresses and telephone numbers
  • Annex: Regulation of SEPE services