Electronic

Traducción automática

El presente sitio Web está traducido a varias lenguas españolas oficiales en sus respectivos territorios, de conformidad con lo establecido en el artículo 3 de la Constitución Española de 1978 y sus Estatutos de Autonomía.

Las lenguas son el catalán, el euskera, gallego, valenciano, inglés y francés. Se advierte que, con carácter general, puede existir un desfase entre la versión en castellano y en las otras lenguas, derivado del proceso de traducción a las mismas.

Letter of services of Public Employment Service of State

NIPO: 120-23-029-6 Actualizado a October 19, 2022

Introduction

With the issuance, 2013 , de la primera Carta de Servicios, el Servicio Público de Empleo Estatal, dio un paso más en su compromiso con la mejora de la calidad de los servicios que prestamos.

This commitment has manifested itself in recent years in the process of modernization of management, which joined the resulting improvements of diagnoses made in all the peripheral units through the models of quality management EFQM and EVAM, has enabled us to reach clear achievements aimed to citizenship: the provision of services through alternative channels, telephone and e-commerce, the organization of the influx of users through the offices of the system of prior appointment, and the improvement of processes and tools that have contributed to handling and management, have made it possible to handle the growing demand for services of our history, obtaining in turn better results with considerable human and material resources considerably diminished.

As the commitments contained in the first letter services, had a faithful reflection in our strategic and operational objectives, so that the effort of persons that are members of the public employment service Estatal, has helped to improve the majority of indicators that impact directly on the satisfaction of users.

The charter of services has become an important tool for internal management and the continuous improvement of the public employment service, State that requires regular review of commitments and content for adaptation to the new reality of this agency and the spanish society.

The Director General of the public employment Service State